Returns & Warranty
We start cabinet manufacturing after we receive at least 50% of the invoice amount.
Balance is due on delivery.
You can easily and quickly pay with credit card, debit card, or bank transfer.
If you ordered Curbside Delivery please make sure that you have minimum two people capable of lifting 60 lb. for taking cabinets inside.
If you ordered Garage Delivery, please, make sure that paved driveway is not obstructed and that our driver can take all cabinets inside with two-wheel dolly.
If you ordered Inside Delivery please, make sure that staircases, hallways, etc, are not obstructed.
We will call you in advance to schedule a delivery time. 24 hours before delivery we will send you a reminder via text message on your cell phone.
We offer 2-hour appointment windows for delivery between 8 a.m. and 5 p.m. Monday-Friday and between 8 a.m. and 1 p.m. on Saturday.
Please inspect your purchases within 48 hours of receipt and send us an e-mail at [email protected]
!!!!!!!!!!!!!!! WE DO NOT ACCEPT CLAIMS OR RETURNS IF A CABINET WAS INSTALLED OR MODIFIED !!!!!!!
No returns on customized cabinets or special orders.
Returns will incur a 20% restocking fee.
Installation of cabinets is not included. Countertop, sink, faucet and appliances are not included.
We cannot accept returns on a damaged or defective Curbside Delivery item if it is not reported within 48 hours of delivery.
1 Year Limited Warranty
Contractor Supply, Inc DBA Kitchen Cabinets Deal warrants to the original consumer purchaser will be free from defects in material and workmanship under normal use and service for a period of one (1) years from purchase date (Proof of Purchase is required).
This warranty does not cover normal wear and tear, damage or defects caused by accidents, misuse, abuse, or lack of necessary maintenance; nor does it cover alteration, modification, improper installation, improper handling / storage, environmental conditions, nor any labor expenses.
Kitchen Cabinets Deal at our option, may elect to repair or replace with a functionally equivalent product any Customers product covered by this warranty. Some replacement parts are subject to availability and may differ from original parts received. Return of defective product may be required for a replacement to be issued. Repair parts or replacement parts are at the expense of Kitchen Cabinets Deal but customer shall bear all other expenses. These expenses may include, but are not limited to, cost of removal and re-installation of product, labor expenses, etc.
Just as no two trees are alike, no two pieces of wood are alike. The variation in color and grain pattern in wood adds to its natural beauty and is not considered an imperfection. Environmental factors, including but not limited to artificial / natural light, moisture, cleaners, smoke, etc, may cause the darkening or mellowing of a cabinet over time. This is a natural process and can be expected. This warranty does not cover the natural aging or darkening / mellowing of wood color, the inherent growth characteristics of, or variation in wood.
Some of the cabinet lines feature a glazed finish which accentuates the door and drawer front profiles. This glaze is hand applied over a stain or paint and may, due to the nature of application, consist of random drips, runs, etc. As glazing is a hand applied process there will be variations in color and appearance from door to door and cabinet to cabinet. This is not considered a defect and is considered normal with hand applied finishes.
It is the nature of wood to expand and contract to varying degrees depending on climate conditions. As a result, cabinet lines with painted surfaces may show fractures in the paint at joints. This is normal and is not considered a defect.
This warranty is valid only in the United States of America and Canada and is not transferable. All implied warranties are limited in duration to the shorter of the period provided by law or the period of this warranty. To the extent permitted by law, this warranty excludes special, incidental, or consequential damages. Some states do not allow the exclusion or limitations of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights; you may have other rights which vary from state to state.
To exercise this warranty, please contact the Purchaser supplier from whom you purchased the product. Report, in writing, to [email protected] all defects claimed and include proof of purchase documentation.